Last updated: October 2026
BikeSportz Imports Pty Ltd (ABN 75 004 710 150), trading as BikeSportz, is committed to protecting your personal information. This Privacy Policy sets out how we handle your personal information and applies to our services and interactions with you. A copy of this policy is available at bikesportz.com.au/privacy-policy, or you can request a copy by contacting our Customer Service team.
By using our services you agree and consent to the collection, use and disclosure of your information as described in this policy.
The personal information we collect depends on your dealings with us. Personal information includes information about an individual who is reasonably identifiable. You generally have the option of interacting with us anonymously, however in some instances this may prevent us from providing you with products and services, for example where you apply for an account or place an order.
We may also collect personal information from third parties, including public sources, information service providers, providers who administer services such as payment cards and insurance, and anyone authorised to act on your behalf. Third parties that operate online may own the personal information you provide to them and have their own privacy policies, which we encourage you to read. We are not responsible for the privacy practices of these third parties and this policy does not apply to them.
You can help us keep your information up to date by letting us know about changes to your details or by updating your account details.
Information is automatically collected through your use of our website and electronic communications through cookies. Cookies are small text files that websites may place on your computer or device. They are generally used to recognise repeat users and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to gather statistical information about your usage and to customise your experience. The information is used and disclosed by us for purposes including statistical analysis and improving the functionality and usability of the website.
We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
By providing your address, email address and contact number to us or our related parties and partners, you consent to us contacting you for the purposes set out above. We may do so by mail, email, social media, SMS, MMS and telephone. You may prefer to provide a personal email address or mobile number rather than one accessible by your work colleagues.
If we send you direct marketing or electronic marketing messages, you may at any time withdraw your consent or opt out by:
We work with a number of suppliers that provide services to fulfil your request or carry out specific functions on our behalf, including:
Some of our trusted service providers, such as technology or data storage providers, may be located outside of Australia, including Japan, Singapore, India, Hong Kong, the Philippines, the United States of America and other countries or jurisdictions, depending on the nature of the services they provide to us.
Personal information we hold may be in electronic or hard copy form, onsite or with our trusted service providers. Any trusted service provider must observe and meet our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information. We also have a number of security controls in place and use a range of resources, processes and technology to protect your personal information.
While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk, and no method of transmission over the internet or method of electronic storage is 100% secure. You can help protect your personal information by keeping your account details confidential, using a unique and strong password, limiting access to your computer and logging out after use. If you become aware of unauthorised access, please let us know as soon as practicable.
We may display advertisements from third parties and other content that links to third party websites. Links to third party sites that are not operated or controlled by us are provided for your convenience. If you click on a third party advertisement or link, you are leaving our website and any personal information you provide will not be covered by this policy. We are not responsible for the privacy or security practices of those sites, and we encourage you to read their privacy policies before supplying any personal information.
If you would like access to the personal information we hold about you, please contact our Customer Service team. We will generally provide you with access, subject to some exceptions permitted by law. When making an access request, please provide as much detail as you can about the information you seek to help us retrieve it. We may ask you to verify your identity before proceeding, including by providing satisfactory proof of identity. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act, or will contact you directly to seek your permission.
If you ask us to correct personal information we hold about you, or if we are satisfied that it is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct it so that, having regard to the purpose for which it is held, it is accurate, up to date, complete, relevant and not misleading. If we correct personal information we have previously disclosed to another organisation that is subject to the Privacy Act, you may ask us to notify that organisation, and we will take reasonable steps to do so unless this would be impracticable or unlawful. You should ensure that all personal information submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.
If you would like further information about how we manage your personal information, have any queries about this Privacy Policy, or wish to lodge a complaint about an alleged breach of the Privacy Act, please contact our Customer Service team by:
We may ask you to submit your complaint in writing. We may discuss and share your complaint with our staff, service providers and others as required and appropriate. All complaints will be dealt with fairly and in a timely manner. In most cases we expect to investigate and respond within 30 days of receipt. If the matter is more complex and our investigation may take longer, we will contact you and advise you of this.
We may amend this Privacy Policy from time to time. You should check this page regularly for changes. The current version will be posted on our website and a copy may be obtained by contacting our Customer Service team.
This Privacy Policy and your use of our services, including the website, are governed in all respects by the laws of Victoria, Australia, and you submit to the exclusive jurisdiction of the courts of Victoria.
Privacy laws in some other countries give you rights in relation to your personal information that may not be covered by the Australian Privacy Principles, such as the right to erasure, data portability and the right to object. If you reside in one of those countries and would like to exercise these rights, please contact our Customer Service team at sales@bikesportz.com.au and we will assess your request.
For information about privacy generally, visit the Office of the Australian Information Commissioner.