To represent the best, these members of our team must deliver their A-game every day. We don’t settle for good customer service - we strive to knock it out of the park.

❝

I've been a customer of BikeSportz since 2011 and they have always been a reliable supplier with great brands and support. They understand the challenges and opportunities that retailers face and are always open to have a conversation about how they can help! A pleasure to support. ❞
Jake @ Cycle Station Albury

Customer Service responsibilities

Whether bike dealers want to reach us on the phone, via LiveChat, or through email, our team is here to help. We’re your first port of call to answer queries about products, ordering, and click & collection transactions. If you need B2B portal assistance, we’re the ones who can help you troubleshoot or guide you to where you need to go.

Our ‘can-do’ team endeavours to respond to every query in real time or as soon as possible. If your message comes in overnight, we will prioritise a response first thing in the morning. Don’t be surprised if you hear from us out of the blue - we like to touch base now and again just to make sure everything is going well and to see how you are!

How specifically can we help you?

There’s always a lot happening behind the scenes! You can rely on Customer Service for any of the following:

ONBOARDING DEALERS TO THEIR B2B PORTAL.

HANDLING INBOUND ENQUIRIES VIA PHONE, EMAIL AND LIVECHAT.

PROCESSING ORDERS OVER THE PHONE.

PROCESSING ORDERS MADE THROUGH THE B2B PORTAL.

PROCESSING, INDENT ORDERS, PRE AND BACKORDERS.

GENERATING SALES VIA INBOUND CALLS.

BOSCH B2C CUSTOMER ENQUIRIES.

WORKING WITH OUR NATIONAL BIKESPORTZ ACCOUNT MANAGERS TO VET NEW CLIENT APPLICATIONS AND CREATE NEW ACCOUNTS IN THE B2B PORTAL.

Contact Us

Let’s say we like to offer the red carpet roller service for our bike dealers! Customer Service is here to treat you like the superstar that you are. If you have any questions at all about our team, just reach out to us below.

Let's Chat